Return Policy

At LEO KRAFTS, we take great care to ensure the quality and integrity of our products. Every item undergoes a thorough inspection by our team before it is shipped. Given the nature of our products, which often require careful handling and installation, we do not typically accept returns. However, we are committed to ensuring your satisfaction and will work with you to find a solution.

In the rare event that you encounter any issues with your LEO KRAFTS product, please follow these steps to address them:

a. Continuous Video:

We encourage our customers to capture continuous video recordings from before package opening to installation. This video serves as a valuable reference in case any issues arise. By providing us with this video, we can better understand the problem and provide more precise support. Failure to provide such videos may result in the inability to process a refund, given the unique nature of our product.

b. Contact Our Support Team:

If you encounter any challenges or issues during the installation or use of our products, please get in touch with our customer support team at [email protected]. We will review the video you recorded and work with you to find a suitable solution. Our aim is to ensure your satisfaction and resolve any problems promptly.

c. Additional Assistance:

If you have any questions or concerns related to your LEO KRAFTS product, we are here to assist you. Please don't hesitate to contact us, and we will do our best to provide the support and guidance you need.